About This Policy

Who are we?

C'era Una Volta is a restaurant/venue based in Alameda, California. We have more than one location in this city. Our head office address is: 800 West Tower Avenue at Bladium Sports Club in Alameda, CA 94501.

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Preparation

Preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant or third party.

 

Third Party Delivery Orders (Grubhub, Postmates, etc.)

For third party delivery issues please contact the delivery company directly. You can contact their order-issue line or visit their website.

 

Food Order Errors

If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order.

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•For credit card payments, we will issue a cancel payment on the order with an error and recharge the corrected amount.

 

•For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. In all cases, please return the food order in the original container(s)* to our host.

 

Food Order Incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

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If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.

 

Cancel Order

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

 

Cancelling Restaurant Delivery

We cannot cancel if an order is already in progress and on the delivery route. If the driver made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

 

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary food.

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Pick Up Orders

We strive to prepare and package our pick up items to preserve the high quality of the food. To help ensure this, please arrive at the scheduled time confirmed by the restaurant to ensure your order is picked up at the best quality with respect to temperature and freshness. If you are going to arrive after the confirmed pick-up time, please provide notification 15 mins prior to the pick up time. If the customer arrives after the pick up time, without notifications, no refund will be issued.

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For more information, please feel free to contact us at: 800 West Tower Avenue at Bladium Sports Club in Alameda, CA
94501. Tel: 510.769.4828

 

Changes To This Statement
C'era Una Volta will occasionally update this Privacy Policy to reflect company and customer feedback. C'era Una Volta encourages you to periodically review this statement to be informed of how C'era Una Volta is protecting your information.