About This Policy
Last Update April 1, 2022
C'era Una Volta is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected
you use our website at www.ceraunavolta.us.
you make a booking on our website.
you make inquiries on our website.
someone is interested in working with us.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our website or on location at one of our restaurants.
By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
C'era Una Volta is a restaurant/venue based in Alameda, California. We have more than one location in this city. Our head office address is: 800 West Tower Avenue at Bladium Sports Club in Alameda, CA 94501.
How do we collect information from you?
We collect information from you:
when you make a booking.
when you visit our restaurant locations.
make an inquiry.
when you sign up to receive marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.
When you make a booking, C'era Una Volta collects information such as:
first and last names
e-mail address (used for booking confirmation and post-dining feedback emails)
home or work address
billing information taken for deposits, ticketing, or holding credit card information for
use in the case of no-shows (where applicable)
marketing preferences (whether you opt-in or opt-out)
When you dine at C'era Una Volta:
marketing responses (where applicable)
current and past restaurant reservation details
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by C'era Una Volta's marketing partners. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
browser information (e.g., type, language, and history)
referring website addresses
other data about your device to provide the services as otherwise described in this policy.
If you use our website, we may receive your generic location (such as city or neighborhood).
You may submit your CV if you’re interested in working for us to email@example.com. This information may include:
other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference.
IMPORTANT: Please get in contact if you would no longer like us to hold your records at www.ceraunavolta.us/options.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customize the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. Point of Sale Software for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
For reservations taken through our reservation software, your data will only be stored in the United States. Reservation data is stored securely in data centers managed by our third party partners.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at: www.ceraunavolta.us/options.
You have a right to request a copy of the personal information that C'era Una Volta holds about you and have any inaccuracies corrected. Any such requests should be made to this web page: www.ceraunavolta.us/options.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis).
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognize you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)
We may share your information (such as meal or seating preferences and special occasions) with our other restaurant locations in the same restaurant group. This is to enhance the hospitality experience that we, C'era Una Volta, provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.
In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
WIX Accessibility Statement
C'era Una Volta (www.ceraunavolta.us) is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.
Whilst C'era Una Volta strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working toachieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator, Cheryl Principato, by phone 510.769.4828 or e-mail at firstname.lastname@example.org. Your feedback will help us make improvements.
For More Information
Please feel free to contact us at: 800 West Tower Avenue at Bladium Sports Club in Alameda, CA
94501. Tel: 510.769.4828
Changes to this statement
email@example.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the